For a company car policy to be effective, it is vital that the agreements made are scrupulously carried out. Arval works accurately and efficiently, without losing sight of the need for flexibility. We do what we’ve promised and make the results measurable via our comprehensive Service Level Agreement. We will put all agreements that have been made with you on paper as well as record them in our computerised system. If we fail to fulfil the agreed upon norms, we will attach a penalty to this default.