Lease- and fleet management company, serving its customers worldwide

As a lease company, Arval brings a personal touch to car leasing & fleet management

Arval strives to build a long-term relationship with clients and to understand their needs. Key to that relationship-building is efficient fleet management based on a solid Company Car Policy.

A fleet policy that suits you

To determine the fleet policy that best suits your company, Arval uses four key measures: We examine the technical and financial parameters, then analyse the policy's HR and CSR impact. We guarantee a selection of vehicles that is right for you, and offer the best funding and service options available. Your requirements, be they short or long-term, are guaranteed to match your budget. Arval also strives for a motivated workforce, and for a fleet policy that is safe and environmentally sound.

How you and your drivers benefit

A solid and well thought-out fleet policy helps you secure more stable and predictable fleet costs, ensure optimal driver use of your vehicles, and end up with limited legal, social, and health and safety risks. Your drivers are fully briefed on their rights and duties, they are well treated, and therefore more motivated.

Your fleet policy sets out your priorities -- and is the basis of everything we do.

 

Your drivers can play a role in keeping costs down

Arval offers a unique interface through which your drivers can select, manage and service their vehicles. They are informed of their usage via live digital tools, helping control costs.

One single point of contact
Arval handles all aspects of the leasing contract with the driver: the selection and configuration of the vehicle, based on the criteria set out in your company's car policy; vehicle ordering and management; and driver training, including on eco-friendly use and safety. We manage any complaints that come up, make service bookings, and manage accidents in the unfortunate event that they happen.

Keeping drivers alert and aware
Information is key to a successful relationship between Arval and the drivers it oversees. As a result, we offer your drivers a consistent flow of data: via state-of-the-art mobile applications, and access to an online platform that includes an archive of historical data. That way, your drivers are regularly informed of their usage of the leased vehicle -- and aware of the corresponding costs.

Controlling your running costs
On average, companies using Arval find that their running costs decrease by 10%. How do we do that? Simply by improving your drivers' behaviour at the wheel. Drivers are involved as much as possible in the use of their car, and are kept informed about it, too: a quarterly summary compares their damage record, servicing costs, fuel consumption and CO2 emissions with pre-established standards.

Measuring driver satisfaction
We like to ensure that the relationship with Arval is beneficial from your drivers' standpoint. We therefore survey them regularly to find out about the condition of the vehicle they took delivery of and the quality and speed of the service provided to them as clients, at the time of delivery and beyond. And we welcome any recommendations they might have as to improvements in the relationship.

Arval’s commitments

We Advise

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We advise you on a company car policy that matches your organisation’s needs.

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We Manage

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We manage your fleet and drivers

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We report

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We provide you with all relevant fleet data to make your decision-making process easy

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We commit

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We are committed to delivering on our promises.

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Service Level Agreement: our mission is your satisfaction

Your satisfaction is important to us. That is why we guarantee service tailored to your needs and do regular surveys, to make sure we keep our promise.

With our Service Level Agreement, we draw up guarantees and service standards with you beforehand.  Our clients are our best ambassadors and we will always go that extra mile to see that you are happy on a permanent basis.

  • We set clear processes and service standards so that you know what to expect
  • We make regular surveys, measure our performance and your level of satisfaction
  • Every expression of dissatisfaction is a complaint, regardless the cause
  • Our commitment means you get what you signed up for
Complaints are an opportunity to improve

We consider every complaint from a client as a gift and an opportunity to improve what we do, and how we do things.

A complaint means that we have not met your expectations and tells us what we have to do better to earn the loyalty of our customers. This is why we keep an open dialogue with you and report complaints KPI to you.

If somebody using our service is dissatisfied, we register the complaint in our dedicated tool and make sure the complaint is acknowledged within 24 hours. Our objective is to solve the issue as immediately as possible, within 3-5 days depending on countries.
However, to us, it does not end here. We regularly consider trends to see where we can do better on all different levels. Your feedback is our most important input and we investigate and amend our process accordingly. Only when you are satisfied and our process ameliorated do we consider the issue resolved.

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